Thanks for that, Michael. However, I find your response rather patronising.
As a business man myself, I fully understand the value of time, and I went to some length in my original post to say how much it is appreciated that people like Tim give their time for free and how generous that is given the pressure of us all trying to make ends meet.
Time is valuable to me as well, as I have various businesses including a bowling alley, and restaurant as well as my web and graphic design business. Despite the pressure on my time, I am very much a net contributor to many internet forums, including Apple Developer Forums, Apple Support Communities, photography forums, and others. I am knowledgeable in a few fields and am very happy to help others whenever I can.
So, of course I understand the value of time.
On this topic, my point was/is that the situation here with Pulse is rather unusual in the respect that it relies on one person’s goodwill – Tim – to help with Freeway related issues. Usually, to spread the load, there are several people who have the knowledge and inclination to help others when they are struggling. That’s what makes internet forums a very valuable source of information helping out others with similar interests.
Regarding ‘textedit and the curly quote’ saga, it was textedit and OS X that were causing the issue. I spent several wasted hours on that. It was clear from one of your responses to my posts about this that you had experienced this with other users. My point is, that as this was a known issue, if it had been referred to in your docs, time would not have been wasted, and it would have potentially saved others that wasted time as well. By the way, yes, I do realise that there are other operating systems available! That does not alter the fact, however. Moving to a code editor rather than a text editor solved that issue.
Regarding my other issues, you seem to be suggesting that the problem was/is that I have not being making my issues clear, which in turn has made it rather frustrating for users to offer solutions. I would have to disagree there. If you look at Can't get Pulse 4 to work on existing site for example, I feel that my questions were pretty clear, and despite Tim’s best efforts, they remain unanswered after 10 days.
Your comment about my comments on Tim being ‘slight unfair’ leave me speechless! See above, and my comments elsewhere about how much I appreciate Tim’s time and efforts.