Subscription mess


#1

I have just received a subscription renewal notice from stripe for next month. This does not correspond to my billing info in my pulse account. I have a yearly premium subscription which is valid until 09/26/2020 (this is from by account billing info).

Moreover, the card number indicated in the stripe email is no longer valid. Indeed, I updated my card info on your site on late September, and was charged to what corresponds to a premium 1 year subscription, whereas I was used to paying $15 every month.

Can you explain me what is my current status by replying to this message, and make sure that stripe gets the correct info?

If not, I will cancel my subscription.
Please answer promptly.


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closed #3

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