# Backups not working

#1

The issue I’m having with at least one of my installs is that I have the admin settings checkbox enabled but backups are not working.

The backup folder only contains a .DS_Store, index.html, and .htaccess file from December 3rd, 2018 at 23:29:35, but nothing else.

None of our actual pages/blocks/etc. are being backed up.

How can we troubleshoot this and get backups working?

Thanks!

P.S. FYI: If one is in a pulsecms install’s admin area and they go to account/help link, they get:
help.pulsecms.com uses an invalid security certificate. The certificate expired on Tuesday, February 19, 2019, 20:09:30. The current time is March 12, 2019, 10:37 AM. Error code: SEC_ERROR_EXPIRED_CERTIFICATE

#2

FYI: Michael will be back in 2 weeks.

Could you check your PHP log file.

#3

here is all i see in my pulsecms root error log:

[04-Mar-2019 02:49:14 UTC] PHP Fatal error: Uncaught Error: Call to undefined function pulsecore\page\end_point\process() in /home/leechbur/public_html/see/end_point.php:1
Stack trace:
#0 {main}
thrown in /home/leechbur/public_html/see/end_point.php on line 1
[04-Mar-2019 02:49:14 UTC] PHP Fatal error: Uncaught Error: Call to undefined function pulsecore\page\end_point\process() in /home/leechbur/public_html/see/end_point.php:1
Stack trace:
#0 {main}
thrown in /home/leechbur/public_html/see/end_point.php on line 1

#4

It looks like some files might not have been the correct version.

Did you update your Pulse Version at some point in time, or is it a clean installation?

#5

i believe it was a fresh install.

in fact, i think i edited that end_point.php file myself; but it was only edited in last last couple weeks. (it was screwing up content embeds and i think i even opened a ticket about it on here.).

based on the contents of that file, i don’t initially think anything in that file should impact backups. more importantly, i only edited that file recently, but, the backups haven’t worked for months.

#6

any ideas? still can’t backup (AND now my client’s blog is corrupt in some way and I have no backups.- guess i’ll post that in a new thread.)

#7

Regarding the help part:

Help is set in the language files

E.g
\$lang_help_url ="https://www.pulsecms.com/help";

This can be changed
However it is going to the https:// and is working fine as it is

Thanks for sending through your logs for the Backups.
Have checked / tested the backup and should be working in version 5.3.1 and over (we added a fix for this issue on March 4th)