No login after install - sessions problem

[Juergen]

Hi,
I use 5.3.9 on severals sites without any major problems.
Trying to install Pulse 5.3.9 on another server results in following problems:

• installation process shows 'hosting does not support sessions' (see screenshot)
• login page refreshes without being able to login

However, when checking php-info PHP shows that sessions are enabled (https://www.waermeverbund.ch/phpinfo.php)

Hosting company is unable to support.
Any hint what causes this problem?

Thanks

J

[IvaRo]

I wish you a good day.
Comments only.
Remove script phpinfo.php (sites may strike threatened).

Questions:
where do you want to install Pulse?
According to the attached picture, the installation is in the root directory.
(Path Name: "")

In the root directory, you have Wordpress installed!

[Juergen]

Script removed... thanks

Actually I wanted to install Pulse in a sub directory, but installation process has to be run twice in order to do so (see screenshot).

Still, the issue remains.

[IvaRo]

Introduction = I don't know Wordpress.
Find (edit) the .htaccess file in the root directory.
Check the .htaccess file in the Pulse directory and edit the paths.
Q - What does the tmp file contain?
Wordpress, do you need files from the "tmp" folder?

I don't know if Pulse 5.3.9 supports installation in a subfolder.
I had a problem installing "localhost/pulse539".
Installation of "localhost/pulse 5310" is successful.
Try using the older version (5.3.2) and then upgrade.